Support

NetVarlık · If your question isn't here, write to us.

Contact

Write to netvarlik@yigitcanpolat.com about anything. Replies usually take a few days. For a bug report, your device model, iOS version and what you were doing help a great deal.

Prices are not updating

Open the app and pull down on the portfolio screen to refresh. Share and commodity prices stay at the last traded price while markets are closed, and fund prices are published once a day. If a price has not moved for a week, the app says so on the row.

Subscription and refunds

Subscriptions run through Apple. Manage or cancel them on your iPhone under Settings > your Apple Account > Subscriptions. Refunds are requested from Apple at reportaproblem.apple.com. On a new phone, use “Restore purchases” on the subscription screen.

Moving your data

You can create a backup file in Settings and restore it on the new device. With NetVarlık Pro your records sync between your devices through iCloud automatically.

Notifications are not arriving

Check that permission is on under Settings > Notifications > NetVarlık. With Pro, price alerts are delivered through the server within minutes; without Pro, alerts are only checked when iOS lets the app refresh in the background, which can take hours.

Privacy

What goes where is written out in the privacy policy.